Heating and building services

Typical starting point

Many service call-outs requested by phone
No online appointment booking
Quotes written by hand in Word or Excel
Seasonal peaks in demand (heating servicing in autumn)

Typical services

Heating servicing and maintenance
Heat pump installation
Ventilation and air conditioning
Emergency call-out service

Common questions in this industry

Wie schnell können Sie bei einem Heizungsausfall kommen?
Was kostet eine Wärmepumpen-Installation ungefähr?
Bieten Sie einen Notfalldienst ausserhalb der Bürozeiten an?
Übernehmen Sie auch die Wartung bestehender Anlagen anderer Hersteller?

Possible automations

Service enquiry → automatic classification (emergency/maintenance/new installation)
Appointment confirmation and reminder
Quote preparation from standard line items

Typical pages

Home
Services (heating/ventilation/air conditioning)
Emergency service
References
Contact and quotes

Typical process

Anfrage → Klassifizierung → Termin → Vor-Ort-Einsatz → Rapport → Rechnung